A lifetime of care and protection
BelCare™, our program of ongoing care and protection, covers you for the life of your hearing aids and is one of the most comprehensive hearing care programs available. From your first hearing screening, through all the years you own your Beltone hearing aids, your BelCare™ benefits assure you attention at any one of over 1,500 participating Beltone Hearing Care Centres.
BelCare™ provides for your hearing health—and protects your investment—in 12 valuable ways. No other company offers the same level of commitment.
Your BelCare™ benefits include:
This free annual 6-step hearing evaluation is designed to ascertain hearing loss and determine any recommended changes in hearing aids. Your practitioner will explain each step of the hearing evaluation, and what it aims to accomplish. Upon completion, your test results will be thoroughly explained to you, with absolutely no obligation on your part.
For as long as you own your Beltone hearing aids, you're eligible to receive follow-up care at over 1,500 Beltone Hearing Care Centres throughout North America.
In some very rare cases a client may not be able to adjust to sound amplification, despite their practitioner’s attention to settings and fit. Therefore, within 30 days of date of delivery, any Beltone hearing aids may be returned in their original condition, less reasonable wear, to the Beltone Hearing Care Centre of purchase.
If you're travelling or vacationing and your hearing aids need service, our Beltone patient care representatives are happy to assist you. Just call our toll-free number: 1-800-BELTONE (1-800-235-8663).
Your Beltone practitioner guarantees not to fit you with hearing aids unless your hearing loss is severe enough to warrant such a recommendation. Before your practitioner recommends Beltone hearing aids, your audiogram must indicate a hearing loss that falls within a range treatable with hearing aids.
To ensure you're fit with hearing aids customized to your individual hearing loss, your audiogram and fitting recommendations will be reviewed and approved by a licensed hearing instrument specialist, an audiologist, or an audioprosthologist.
A smooth adjustment to wearing new hearing aids requires patience. To help you through this period, your Beltone practitioner will provide a program of personal counselling and aftercare.
Your Beltone practitioner will also explain the benefits and limitations you can reasonably expect from your hearing aids.
To help you adapt to your new hearing aids, your Beltone practitioner will institute a follow-up schedule, based on your needs. This will ensure that your hearing aids are optimally adjusted for your hearing loss, and that your adjustment to amplified hearing is proceeding well.
Your Beltone practitioner is committed to helping you enjoy the best hearing possible with your new hearing aids. To document the improvement in your hearing, your Beltone practitioner will conduct further testing within 30 days after you receive your hearing aids.
If a new hearing test reveals a permanent and measurable increase in sensorineural hearing loss within two years of your original hearing aid purchase, Beltone will provide you with a more powerful hearing aid at no charge to you.
our Beltone hearing aids are covered by a Limited Manufacturer's Warranty for one year.
Additionally, you'll receive one full year of ‘Lost, Stolen or Damaged’ Protection. Your Beltone practitioner will explain this coverage, and also explain how to extend it.
All participating BelCare™ practitioners have signed a Code of Ethics and Professional Conduct document in which they commit themselves to promoting and preserving the highest standards of ethical and compassionate hearing care.