“People won’t care how much you know until they know how much you care.” Ron Germain didn’t make up that expression, but he believed it, so when he started his career as a hearing specialist in 1956 he made it the founding principle of his practice. For Ron, letting people know he cared came from really listening to them and showing that he had understood their needs. At Island Beltone we call it “Ron’s Way,” and to this day it lies at the core of our commitment to customer service.
Ron was raised by his mother during the Depression after she was widowed with three young children. A gifted pianist, she was able to work to support her children. She taught Ron that there is no problem so big that it can’t be helped, at least in part, and that there is nothing that should keep a person unhappy. That’s what Ron told his customers: that even a devastating hearing loss can be made a little better with the right hearing aid and the right strategies, and that there’s always a way to alleviate unhappiness. Ron credited his mother with teaching him how to live life with grace – and in a beautiful coincidence, her name was Grace.
At Island Beltone, we strive to help our customers deal with hearing loss with grace. We guarantee that they won’t go through this difficult life change on their own. We understand how frustrating it can be, but we also know how much is possible – and we’ll be by your side every step of the way.