Beltone after care service

At Beltone Hearing Care Centre, we believe that buying a hearing aid includes the support that ensures that you get the most value for your purchase. That’s why we provide BelCare™, a comprehensive after care program that provides support while you make the transition to using hearing aids, monitors your progress, and provides coverage in case your hearing aids are lost, damaged, or stolen. For a full description of BelCare™ benefits visit our BelCare™ page.

  • Lifetime Care: If you need your hearing aid cleaned or repaired, the BelCare™ program offers lifetime care no cost at any Beltone Hearing location in North America.
  • 90-Day Refund Policy: You have 90 days to evaluate your Beltone hearing aids and determine whether or not they are meeting your hearing needs. If not, you can return them in their original condition for a refund, (less reasonable wear).
  • Follow Up and Better Hearing Verification:  BelCare™ offers a follow up schedule to evaluate your hearing and make adjustments to your hearing aids. We also recommend an annual Beltone Hearing Evaluation to ensure that you’re getting the results you need.
  • Patient Care Phone Line: BelCare™ offers a toll free number 1-800-BELTONE (1-800-235-8663) for after hour or support if you’re out of town.
  • Minimum Loss Required for Hearing Aids: As professional hearing instrument practitioners, our priority is your hearing health. The results of your hearing test must indicate that your hearing loss is within a range that is treatable by hearing aids.
  • Quality Control Review: We double check your results to ensure quality. All client audiograms and fitting recommendations are reviewed and must be approved by a licensed hearing instrument specialist, an audiologist, or an audioprosthologist.
  • The Beltone Warranty and ‘Lost, Stolen and Damaged’ Coverage: Your Beltone hearing aids are covered by a Limited Manufacturer's Warranty for 3 years and you receive a full year of protection against ‘Lost, Stolen or Damaged’ hearing aids.
  • Two-Year Protection for Change in Hearing Loss: If you have a permanent or measurable increase in sensorineural hearing loss within two years of purchasing your hearing aid, Beltone will provide a more powerful hearing aid at no cost.

Read more about BelCare™ and Beltone hearing aid products, or call to make your hearing test appointment at one of our Vancouver Island locations: Campbell River, Comox, Powell River, Port Alberni, Parksville/Qualicum, Nanaimo, Duncan, Victoria and Sidney.